Refund policy
Thank you for shopping with North Supply. Because our products are sourced from third-party suppliers, please read this policy carefully before making a purchase.
Returns We accept return requests within 14 days of the delivery date. Items must be unused, unworn, and in original condition with all tags and packaging intact. To initiate a return, contact us at north.supply2012@gmail.com with your order number and reason for return.
Non-Returnable Items
- Items marked as final sale
- Items that have been worn, washed, or altered
- Items returned without prior authorization
Refunds Once your return is received and inspected, refunds will be processed to your original payment method within 5–10 business days. Return timelines may vary as we work with our supplier.
Exchanges We don't offer direct exchanges. Please return your original order and place a new one.
Damaged or Incorrect Items Contact us within 48 hours of delivery with photos and your order number. We'll work with our supplier to resolve it quickly.
Shipping Costs Return shipping is the customer's responsibility unless the item arrived damaged or incorrect. Original shipping fees are non-refundable.
Contact Us Reach us at [your email] for any return or refund questions.